Top+Down+Approach


 * Top Down** **Approach**

within one year ||
 * = **Business Objectives** ||
 * Increase Customer Satisfaction and acquire more new customers by 80% within new year ||||= Increase better control of packages and increase scheduling error (gaining profit) by 60% within three years ||||< Reducing overall cost by 30%
 * = **Critical Success Factors** ||
 * Create new ordering approach || Create order status tracking by customers approach || Improve delivery planning |||| Reduce Scheduling Error || Improve package controlling || Improve Productivity of all regions || Improve communication between all regions ||
 * = **Information System Needs** ||
 * Create a official website for Hermes with online ordering functionality || provide a functionality for tracking the order by customers in the proposed website || GPS system |||| Improve Job ordering or Scheduling System || Utilizing RFID technology instead of Job Numbering System || Create Glasgow System in other Regions || Integrate the systems between all regions ||